Problems Installing New Personal Data Gateway

Question

I'm having problems getting the new personal gateway installed on a Windows 7 x64 machine. I've been attempting to install it using domain accounts that have local admin rights on the machine, however; I get the following error every time:

Service 'Data Management Gateway Service' (DIAHostService) failed to start. Verify that you have sufficient privileges to start system services.

The account(s) that I'm attempting to install with is not the same as my power bi account as our access to power bi is only in our test tenant.

I can reproduce this problem with multiple accounts and on multiple computers. In fact, I have not yet been able to get the gateway installed on a single domain-joined computer which leads me to believe that this may be related to a domain security policy.

Has anyone else run into this?

toddchitt · Answer

Verify that the local account you are using on the machine has priviledges to "Run as a Service". That solved it for me.&nbsp;-Todd Chitt

rjhale · Answer

I found a rather unusual workaround for the problem that I was having. It appears that the installer fails out if the virtual service account for the diahostservice is not a member of the security policy "Log on as a Service" prior to running the installer. I was able to add the "NT Service\diahostservice" account to that policy before running the installer by doing the following:

1. Create the data management service manually to begin:
sc create diahostservice binpath= c:\windows\system32\diahostservice.exe

2. Add the nt service\diahostservice account to the "Log on as a service" security policy

3. Delete the service that we setup manually in step one:
sc delete diahostservice

4. Add whichever AD account you're going to use to run the service to the "Access this computer from
the network" security policy

5. Install the data management gateway

I realize this should not be necessary, but I could not find which domain security policy was preventing the service from installing properly.

rjhale · Answer

That was a good suggestion, however; it did not resolve the problem for me. Here is what I tried:

1. Added my account to the local security policy "Log on as a Service"

2. Rebooted

3. Ran the installer again which resulted in that same error message

Again, I was able to reproduce this error on multiple machines after running through the same steps I listed above.

Any other suggestions?

Thanks again.

andre · Answer

I have run in to this issue before at a customer who had an AD policy to prevent all accounts to be able to log in as a service. I am not an AD guru so I can't give you a veryt detailed answer, but the customer had to exclude the specific machines from enforcing this policy before the Gateway was able to work.

Please escalate to your AD admins and they should know how to fix it.

ashishrj · Answer

rjhale&nbsp;Even I was unable to login. But this works in my case.Try giving your PC name and password while setting up Data Management Gateway.For eg in my case it wasusername: ashish\ACERpassword : ******** (Password used for login into windows)&nbsp;Note: If you do not have a password for your PC then create one and try again. It should work as in my case!

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Problems Installing New Personal Data Gateway

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