Forum Discussion

edgardlt's avatar
edgardlt
New Member
10 years ago
Solved

Problems Installing New Personal Data Gateway

Hi everybody,   I already install the new personal gateway but when I try to enter my credentials inside the gateway, I get the following message. Can someone help me please? Thanks in advance    ...
  • dimazaid's avatar
    dimazaid
    10 years ago

    Could you try installing it on a machine that has Windows 8 or 10? 
    If you keep seeing the problem it might be something specific to your tenant : speacial AD settings or something.

edgardlt's avatar
edgardlt
New Member
10 years ago

Hi dimazaid,

 

Thanks for answering me . I'm using windows 7 professional and my IE I believe is the number 10, Do you recommend me to upgrade one of them or this is not the problem?

dimazaid's avatar
dimazaid
Microsoft Employee
10 years ago

Could you try installing it on a machine that has Windows 8 or 10? 
If you keep seeing the problem it might be something specific to your tenant : speacial AD settings or something.

  • dimazaid's avatar
    dimazaid
    Microsoft Employee
    10 years ago

    edgardlt,
    We actually found out the issue gets resolved with the latest IE security update. Here's the link to install it: 

    https://support.microsoft.com/en-us/kb/3154070

    You will need to restart your server or PC and try PBI Enterprise Gateway installation again.

    This should resolve it.

    Thanks,
    Dimah