Forum Discussion

shunsho's avatar
shunsho
Frequent Visitor
9 years ago
Solved

Problem with Personal Gateway from June 1st

Hello everyone.   I have a Pro Account. Since today, my Personal Gateway doesn't connect to the service.   Some times it shows the message "Please wait while the gateway connects to the service" ...
Need Help
Show and Tell
  • Anonymous's avatar
    Anonymous
    9 years ago

    Now it works :) I think problem solved

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Same.  Cannot get the personal gateway to register ("Register gateway failed.").  Started happening 6/1/17.  Reinstalled both on-prem and personal gateways several times with reboots in between uninstalls re-installs.  On-prem gateway was and continues to be just fine.

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Now it works :) I think problem solved

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Yes, mine is now successful (I took no further action after my post, with the exception of finishing the setup, which had been failing). When I attempted a refresh, I did get additional errors thrown by my R script as it attempted to connect to Access databases and to read/write files.  Seems that the personal gateway can no longer interpret named drives and requires UNC paths instead.  Had to edit paths in ODBC administrator as well.

      • shunsho's avatar
        shunsho
        Frequent Visitor
        9 years ago

        Yes. The problem is solved. Was only a fail on June 1st...