PowerBI Excel add-in not working with latest Offic...

trouty74 · ‎09-27-2017

Has anyone else had issues connecting with the PowerBI Excel add-in since taking the latest Office update (Version 1709)? Have a number of users experiencing the problem after taking the Office update. Have confirmed with 2 different user laptops that everything working as expected then after taking the Office update and trying to connect getting the error: Can't access the dataset or the report.

Anonymous · ‎09-28-2017

@trouty74,

Please make sure that you download and install the latest version of Power BI publisher for Excel, and ensure that the excel add-in you install matches the bitness version of your Office(32bit or 64 bit).

Regards,
Lydia

trouty74 · ‎09-28-2017

Hi Lydia,

Have tried that many times but tried again with your suggestion. My Office version is 32 bit but tried the 64 bit install and it wouldn't run because it detected I only had a 32 bit install of office. There are now at least 6 users affected by this since installing the latest Office update. Others onsite that haven't taken the Office update are working as normal.

trouty74 · ‎10-02-2017

Can anybody out there confirm that the 'Power BI publisher for Excel' is working for them on the latest version of Office i.e. version 1709.

Anonymous · ‎10-03-2017

@trouty74,

I can reproduce your issue after I update Office to 1709. I will report this issue internally and post back once I get any updates.

Regards,
Lydia

trouty74 · ‎10-03-2017

Hi Lydia,

Thanks for that. I logged a premier support call yesterday and the Microsoft support engineer also verified the issue. They were also getting in contact with the product group about the issue.