Forum Discussion
Power bi not launching 14 pro max iphone
Hi
all of a sudden power bi app stopped launching in 14 pro max
Restarted
uninstalled
did clear account settings in drive app
still issue persistent
power bi
please help
Hi Ishika14,
Thanks for reaching out to the Microsoft fabric community forum.
It looks like you're experiencing issues with the Power BI app on your iPhone 14 Pro Max. Since you've already tried restarting, reinstalling, and clearing account settings in the Drive app, but you are still unable to solve the issue. In this case you can reach out to Microsoft Support by raising a ticket with Microsoft Support.
Please refer below link on how to raise a contact support or support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft LearnIf I misunderstand your needs or you still have problems on it, please feel free to let us know.
Best Regards,
Hammad.
Community Support TeamIf this post helps then please mark it as a solution, so that other members find it more quickly.
Thank you.
Hi Ishika14
If the Power BI mobile app has suddenly stopped launching on your iPhone 14 Pro Max, even after you've tried common troubleshooting steps like restarting the phone, uninstalling and reinstalling the app, and clearing account settings via the Drive app, the issue could be tied to a deeper compatibility or app-specific bug introduced by a recent iOS update or Power BI app version. Mobile apps can sometimes crash or fail to open if there’s a conflict with cached credentials, corrupted app data, or a permission error introduced during an update. Given that you’ve already attempted basic resets and the problem persists, it may help to check if any Mobile Device Management (MDM) profiles or screen time restrictions are in place that could be silently interfering with app behavior. Additionally, verify that your device is running the latest iOS version and that all app permissions (e.g., storage, network access) are granted. If none of these solve the issue, it’s likely a bug with the latest Power BI mobile build—you can confirm this by checking the App Store reviews or Power BI support forums for similar reports. In the meantime, you may try accessing the Power BI service via the Safari browser as a temporary workaround, and consider reporting the issue through the Microsoft Power BI support page or Feedback Hub for escalation.
3 Replies
Hi Ishika14,
Thanks for reaching out to the Microsoft fabric community forum.
It looks like you're experiencing issues with the Power BI app on your iPhone 14 Pro Max. Since you've already tried restarting, reinstalling, and clearing account settings in the Drive app, but you are still unable to solve the issue. In this case you can reach out to Microsoft Support by raising a ticket with Microsoft Support.
Please refer below link on how to raise a contact support or support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft LearnIf I misunderstand your needs or you still have problems on it, please feel free to let us know.
Best Regards,
Hammad.
Community Support TeamIf this post helps then please mark it as a solution, so that other members find it more quickly.
Thank you.
Hi Ishika14,
We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?
If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.
Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.
Thank you for your understanding and participation.
- Poojara_D12
Super User
Hi Ishika14
If the Power BI mobile app has suddenly stopped launching on your iPhone 14 Pro Max, even after you've tried common troubleshooting steps like restarting the phone, uninstalling and reinstalling the app, and clearing account settings via the Drive app, the issue could be tied to a deeper compatibility or app-specific bug introduced by a recent iOS update or Power BI app version. Mobile apps can sometimes crash or fail to open if there’s a conflict with cached credentials, corrupted app data, or a permission error introduced during an update. Given that you’ve already attempted basic resets and the problem persists, it may help to check if any Mobile Device Management (MDM) profiles or screen time restrictions are in place that could be silently interfering with app behavior. Additionally, verify that your device is running the latest iOS version and that all app permissions (e.g., storage, network access) are granted. If none of these solve the issue, it’s likely a bug with the latest Power BI mobile build—you can confirm this by checking the App Store reviews or Power BI support forums for similar reports. In the meantime, you may try accessing the Power BI service via the Safari browser as a temporary workaround, and consider reporting the issue through the Microsoft Power BI support page or Feedback Hub for escalation.