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PatrickP's avatar
PatrickP
New Member
11 years ago

Power BI Personal Gateway scheduler not triggering

We have set up a Power BI Personal Gateway to refresh a Power BI dataset from an on premise SQL Server Database.  Connectivity between the Personnal Gateway and Power BI is ok, between Gateway and da...
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Nabha-Ahmed's avatar
Nabha-Ahmed
Super User
9 months ago

Hi PatrickP 

Here are a few things you can check — this issue is very common with Personal Gateways:

 

1. Personal Gateway has limited support for scheduled refresh.

If possible, switch to the On-premises Data Gateway (Standard mode) — this usually fixes the issue.

 

 

2. Ensure the gateway machine is always on and the gateway service is running.

Personal gateway stops working if the PC is off or the user is logged out.

 

 

3. Check Dataset → Settings → Data Source Credentials.

If credentials need re-authentication, scheduled refresh won’t start and won’t appear in history.

 

 

4. Go to Scheduled Refresh settings and confirm:

Keep your data up to date = ON

Sometimes it turns off silently.

 

 

5. Verify you have Power BI Pro or workspace in Premium capacity, otherwise scheduled

refresh won’t run.