Forum Discussion
Power BI Gateway Installation
jigr69,
Firstly, according to the above error message, you are installing on-premises gateway but not on-premises gateway(personal mode). As per this article, on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement.
Secondly, when installing the on-premises gateway, please ensure that you right-click the setup package and select “Run as administrator” to start the installation. Also turn off any antivirus software in case that it blocks the installation of Power BI gateway.
Regards,
Lydia
Hi all - I'm a new user of Power BI Pro (prior experience with Cognos) and am simply trying to get a new dashboard available. Installed the Personal Data Gateway on my Windows 10 Pro, 64-bit VM which is where Power BI Desktop is installed. After creating and publishing a dashboard to the service using Excel data tables as my source, I've had to go into Power BI Settings Data Sets and select the Personal Gateway and Apply that change. But then it tells me with a popup that something went wrong (see below).
When trying to reinstall the Personal Gateway, it tells me that it's installed.
Any help is greatly appreciated.
Thanks!
David
Something went wrong
Failed to use the selected gateway. Please make sure the gateway is up and running and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 1825ca75-5e1c-4710-97b6-a9bf4ef2980f
Request ID: edf6e846-5a00-1605-82ac-87a783bd864e
Correlation ID: 06d6244c-0546-63d8-4b5f-c1bd191d6a30
Status code: 400
Time: Sat Jun 06 2020 00:30:30 GMT-0400 (Eastern Daylight Time)
Service version: 13.0.13456.212
Client version: 2005.4.01272-train
Cluster URI: https://wabi-us-central-a-primary-redirect.analysis.windows.net/