Forum Discussion

rklimes's avatar
rklimes
New Member
9 years ago

Personal gateway using wrong account

I have installed the Power BI Personal gateway but when i get to the point of signing into power BI it does not ask me for credentials and then I receive the following error.     The remote server...
Need Help
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi rklimes,

 

Based on my test, when I install the personal gateway, it will prompt us to sign in to the Power BI Service. In your scenario, would you please try to uninstall the personal gateway, and sign out the hotmail account. After restart the computer then reinstall the personal gateway again to check if it prompt you enter credential to connect to Power BI Service.

 

Best Regards,
Qiuyun Yu

rklimes's avatar
rklimes
New Member
9 years ago

The only thing that was logged into my hotmail account was visual studio. I had already logged off of that last week but did not restart computer after gateway uninstall. Tried it this morning with same results, does not prompt me for credentials on the Sign in to PowerBI.com  window.  I also double checked that I do not have the hotmail account saved as windows or web credentials

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi rklimes,

     

    I'm trying to involve someone more familiar with this topic. Your patience is greatly appreciated. 

     

    Best Regards,
    Qiuyun Yu

  • Vicky_Song's avatar
    Vicky_Song
    Impactful Individual
    9 years ago

    rklimes, your issue seems like that you already configured the Personal Gateway to login to that hotmail account. For one thing you should be note that, as this blog said:

     

    After the personal gateway is installed, “C:\Program Files\Power BI Personal Gateway\version\Configurator\GWConfig.exe” is launched to configure the Power BI account and domain credential. Once you setup the gateway using a Power BI login account, you are not allowed to change the Power BI account, unless you uninstall the personal gateway and install again.

     

    So, does this issue exist in a fresh newly installed Power BI Personal Gateway? If not, please uninstall it and then reinstall. 

    • rklimes's avatar
      rklimes
      New Member
      9 years ago

      I had never had the gateway logged in with the hotmail account. When I initially set it up it was with my work account and it functioned correctly for about a month. I had then opened the gateway from the systray and receieved the 403 error. at this point i started troubleshooting and found in the log that it was using my hotmail account. I had tried reinstalling it multiple times already and it never prompts me to enter credentials. 

       

      I had also checked the GWConfig.exe.config file and the only thing that i could see in that file that might result in autologin was this.

        <system.net>
    <defaultProxy useDefaultCredentials="true" />
  </system.net>

       

      Itried setting "usedefaultcredentials" to false but still do not get prompted for credentials.