Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Personal gateway, installed but cannot add

1) Published desktop PBIX to online PBI

2) No gateway, so installed personal gateway

3) Gateway installed, green and all looks ok

4) Back to online to add, no gateways available

5) Install/resintall etc, restart etc, same sceanario everytime

6) Reinstall on top of install and it says "installed" so it knows its there.

Any pointers?

Need Help

4 Replies

  • v-piga-msft's avatar
    v-piga-msft
    Resident Rockstar
    7 years ago

    Hi Anonymous ,

    Normally, for personal gateway, we cannot see it under manage gateway.

    You could see it under Settings >> Datasets>>Gateway connection>>you could find the personal gateway if you installed it successfully.

    Please check if you could see it under Datasets in Power BI Service.

    Best Regards,

    Cherry

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Hi - no.....I have seen that screen before, but cannot see it at all from Datasets....I have a Gateway installed BUT its litereally not appearing anywhere?

       

      • v-piga-msft's avatar
        v-piga-msft
        Resident Rockstar
        7 years ago

        Hi Anonymous ,

        Firstly, we could check if we have installed the personal gateway in the device under Control Pannel>> Programs and Features.

        And then we could see it under Setting >> Dataset in Power BI Service.

        If I understand your scenario correctly that you cannot see the personal gateway option under Gateway connection in Power BI Service? 

        If it is, could you share the screenshot of the Gateway connection in Power BI Service here?

        Best Regards,

        Cherry