Forum Discussion

obaechtiger's avatar
obaechtiger
Regular Visitor
9 years ago
Solved

Personal gateway credentials issue

Hi,   I am using the Trial version of power BI Pro and have installed the personal gateway in order to connect to an on premises data source.   After installing the gateway, in power BI it is men...
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  • obaechtiger's avatar
    obaechtiger
    9 years ago

    Hi Guys,

     

    Thanks for your input and your support regarding this issue.

     

    It seems that Microsoft has corrected this issue last night: the Edit credentials link is now available again!!

     

    Best regards,

     

    Omar

paulwozniak's avatar
paulwozniak
Helper I
9 years ago

I tried a the following:

 

* Deleting the data sets in Power BI and republishing

* Changing the name of the Power BI desktop file and republishing

 

But couldn't get it to work. Finally I created a new Power BI desktop file and imported the same data source. After publishing it, when trying to refresh that dataset I was asked for credentials in the Power BI service. At that point, the old data sets started refreshing. HOWEVER, they still don't have the option to change their credentials in the Power BI service. The data source credentials section is still blank!

 

Very frustrating not to understnad how or why this is happening.

kcantor's avatar
kcantor
Community Champion
9 years ago

I have been working on a support ticket with microsoft on this one. I was FORCED to migrate to a different gateway and was told that my ticket was being archived since I could connect using the other gateway (not approved by iT).

I was told that they did not know when this would be resolved or even if it would be resolved.