Forum Discussion
Personal Gateway
You should be able to install a new gateway, log into the gateway with your credentials and it should show up in the Service and you can use that to update your existing reports.
Thank you for your reply :)
I've installed a new gateway on my new machine, logged in, but when I log in it says "Connected" and then asks me to "Close and Add Data Sources". When I click this, it takes me to the web-client for Power BI's Gateway Settings page - on which, everything looks fine.
Unfortunately, when I try to Schedule Refresh on my data sources, I get the following message:
"The Personal Gateway on DT1258 appears to be offline. Make sure DT1258 is turned on and the gateway is running. Then try refreshing your report in PowerBI.com."
When I click "Show Details" for this error, I get the following:
Activity ID: 4f0625b7-32da-426e-a9c9-04db36802c3c
Request ID: 3951ed64-62e6-76b5-68f3-c573f0e065cc
Status code: 200
Time: Fri Jan 15 2016 15:46:23 GMT+0000 (GMT Standard Time)
Version: 11.0.9169.231
I've spent some time going through all the options and menu's I can see, so far I haven't found a way to drop a gateway that was previously set up, if that makes sense. Hopefully this information is helpful in diagnosing the problem itself, thank you for any help provided :)
Kind regards,
Sam
Sorry to bump this, unfortunately I'm still struggling to find a solution on my own.
Kind regards,
Sam
Use the smiley face icon to send a "frowny face" to support with a screen shot of the error.
I am having this exact same issue. The original personal gateway has been entirely uninstalled but yet I can't seem to make the dataset forget it so that I can connect to the on-prem gateway. The original personal gateway isn't even around anymore; doesn't show up in the list of gateways, but the data set still refuses to allow me to select another gateway that does exist.
