Personal Gateway Settings not appearing in PowerBI.com

BraneyBI

I don't know if you are still having issues, but this may be another avenue for support for the client you are working with. Another great insights/assistance post by GuyInACube for Pro Users to get support.

http://blogs.technet.com/b/powerbisupport/archive/2015/08/13/how-to-create-a-service-request-to-contact-power-bi-support.aspx

So, before I tried un-installing and re-installing the gateway, I checked its version number before the uninstall, and it was 1.5.5675.2.  I re-installed from the support page, and the version is still the same.  Still getting the same behavior - No Gateway showing up in PQ

BraneyBI,

Can you confirm on the site that you see 10GB of data used when you click on the settings wheel?

I've been trying other ways to replicate this issue, and reading over the conversation... still haven't come up with anything.

Yes, I show 3MB of 10 GB used. 

Braney,

Unless someone else chimes in, here's what I recommend.

Set up the power bi personal gateway on your machine, connect to the same data sets and check refresh. If that works, we know it has something to do with setting things up on the server.

BraneyBI for some reason your gateway is not seen by the service.. is it possible that it's a proxy issue?

The server is currently the only machine that I have access to that is machine joined (I use Remote Desktop to access).  This is a client installation.  I will be onsite this afternoon and will have another user who is domain joined install the gateway and test it that way. 

So we tried to load the Personal Gateway on the client's laptop today.  When it got to the point where it says "Please wait while we check a few more things" it spun and never resolved (3 hours and counting). 

yikes...

using the support articles, everything mentioned in them is set up correctly on their machine?

https://support.powerbi.com/knowledgebase/articles/649846-power-bi-personal-gateway

Both myself and my client read, and re-read that article looking for anything wrong.  I checked that the OS is 64bit, and it is on all the time. 

The 2nd Desktop we tried never quit spinning.  If I recall correctly, if it would have finished spinning, it would have been at the point to enable credentials.

Braney,

Different idea after talking to some co-workers. What are they using for user administration? AD in Office365, password sync to O365 from on prem, or full ADFS? There may be issues that appear with connectors if the user set up isn't done correctly. Which would explain alot here...

Active Directory DirSync with Office 365

Check to make sure the office 365 user principle name (UPN) matches the on premise UPN.

BraneyBI did you come up with a solution? Im havign same trouble...