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Hi LEANDROHUNTEMAN ,

Are you using a Microsoft account? Try contacting the Organizational administrator or this. 
Contact - Microsoft Support
Contact support and select Can't sign in.

Best Regards,
Gao
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

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