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bryanc78
Helper IV
Helper IV

PQ - need to get average of multiple columns but some of the columns are blank

I have a csv file from a customer survey with 3 survey questions and I would like to get an overall survey score.  My formula is basically (column 1 + column 2+column 3)/3.  This works perfectly except when one of the survey questions was not answered.  When that happens, my score is also blank

 

What I need is to really only look at the columns that have data.  If only one survey question was answered, then have that single score be divided by 1.  If only 2 questions where answered, then sum those 2 and divide by 2 etc

 

Thoughts?

 

As you can see below, the 2nd and 3rd question was skipped so it's causing the Survey Score to be blank

 

bryanc78_0-1648821231612.png

 

1 ACCEPTED SOLUTION
Vijay_A_Verma
Super User
Super User

Use below formula for average to handle nulls

= List.Average({[Agent Experience],[First Call Resolution],[Overall Satisfaction]})

 

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1 REPLY 1
Vijay_A_Verma
Super User
Super User

Use below formula for average to handle nulls

= List.Average({[Agent Experience],[First Call Resolution],[Overall Satisfaction]})

 

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