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ltkort's avatar
ltkort
Frequent Visitor
9 years ago

On-premises data gateway: update / install failed

Hi, 

I got an update for my On-premises data gateway, but I there were errors in the installation. 
So I deleted it, tried to reinstall but still got errors (1307 or 1601).

This was the log of the installation;

 

=== Verbose logging started: 26-6-2017  10:20:47  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Romano\AppData\Local\Temp\{c1f20291-ebcf-439a-a958-6bd06cd0c286}\.be\Egw-prod.exe ===
MSI (c) (E4:F8) [10:20:47:303]: Resetting cached policy values
MSI (c) (E4:F8) [10:20:47:303]: Machine policy value 'Debug' is 0
MSI (c) (E4:F8) [10:20:47:303]: ******* RunEngine:
           ******* Product: C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (E4:F8) [10:20:47:304]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E4:F8) [10:20:47:304]: Grabbed execution mutex.
MSI (c) (E4:F8) [10:20:47:360]: Cloaking enabled.
MSI (c) (E4:F8) [10:20:47:360]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E4:F8) [10:20:47:363]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B4:B0) [10:20:47:372]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
MSI (s) (B4:B0) [10:20:47:372]: Grabbed execution mutex.
MSI (s) (B4:8C) [10:20:47:378]: Resetting cached policy values
MSI (s) (B4:8C) [10:20:47:378]: Machine policy value 'Debug' is 0
MSI (s) (B4:8C) [10:20:47:378]: ******* RunEngine:
           ******* Product: C:\ProgramData\Package Cache\{2979AD2D-0E42-401C-AC98-F66839F10EFD}v14.16.6355.2\EgwComponents.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (B4:8C) [10:20:47:380]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B4:8C) [10:20:47:385]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 
MSI (s) (B4:8C) [10:20:47:387]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B4:8C) [10:20:47:388]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (s) (B4:8C) [10:20:47:390]: File will have security applied from OpCode.
MSI (s) (B4:8C) [10:20:47:391]: Note: 1: 1307 2: C:\WINDOWS\Installer\fb3e5.msi 
MSI (s) (B4:8C) [10:20:47:554]: MainEngineThread is returning 112
MSI (s) (B4:B0) [10:20:47:554]: No System Restore sequence number for this installation.
Onvoldoende schijfruimte beschikbaar.
MSI (s) (B4:B0) [10:20:47:556]: User policy value 'DisableRollback' is 0
MSI (s) (B4:B0) [10:20:47:556]: Machine policy value 'DisableRollback' is 0
MSI (s) (B4:B0) [10:20:47:556]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B4:B0) [10:20:47:556]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (B4:B0) [10:20:47:556]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (B4:B0) [10:20:47:557]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (E4:F8) [10:20:47:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (E4:F8) [10:20:47:560]: MainEngineThread is returning 112
=== Verbose logging stopped: 26-6-2017  10:20:47 ===

Does anyone know how to fix this?

Thanks

Need Help

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    ltkort,

    Do you uninstall gateway from control panel? If so, after uninstalling the gateway, delete the “c:\Program Files\on-premises data gateway” folder, reboot your machine and re-install the gateway.

    If you still fail to install gateway, please post the gateway setup log which can be found in %localappdata%\Temp\On-premises_data_gateway_*.log for us to analyze.

    Regards,
    Lydia

    • yusafali's avatar
      yusafali
      New Member
      7 years ago

      I 'm posting installation error log below,  please assist me to get it resolved.

       

      [1C50:2418][2018-09-24T13:29:53]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7601: Service Pack 1), path: D:\On-premises data gateway (personal mode).exe
      [1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'InstallationTelemetryEnabled' to value 'true'
      [1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'InstallFolder' to value '[LocalAppDataFolder]Microsoft\On-premises data gateway (personal mode)'
      [1C50:2418][2018-09-24T13:29:53]i000: Initializing string variable 'ProcessName' to value 'PersonalGatewayConfigurator'
      [1C50:2418][2018-09-24T13:29:53]i009: Command Line: ''
      [1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953.log'
      [1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\On-premises data gateway (personal mode).exe'
      [1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\'
      [1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleName' to value 'On-premises data gateway (personal mode)'
      [1C50:2418][2018-09-24T13:29:53]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
      [1C50:2418][2018-09-24T13:29:54]i000: Loading managed bootstrapper application.
      [1C50:2418][2018-09-24T13:29:54]i000: Creating BA thread to run asynchronously.
      [1C50:1AB4][2018-09-24T13:29:55]i000: launching the on-premises data gateway (personal mode) installation
      [1C50:1AB4][2018-09-24T13:29:55]i000: creating UI
      [1C50:2418][2018-09-24T13:29:55]i100: Detect begin, 2 packages
      [1C50:2418][2018-09-24T13:29:55]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'
      [1C50:2418][2018-09-24T13:29:55]i000: Product or related product not found: {09CC383D-3D6C-4FBF-A9C1-D1569313D2C1}
      [1C50:2418][2018-09-24T13:29:55]i000: Setting version variable 'ComponentsVersion' to value '0.0.0.0'
      [1C50:2418][2018-09-24T13:29:55]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
      [1C50:2418][2018-09-24T13:29:55]i101: Detected package: NetFx46Web, state: Present, cached: None
      [1C50:2418][2018-09-24T13:29:55]i101: Detected package: PersonalGatewayComponents.msi, state: Absent, cached: None
      [1C50:2418][2018-09-24T13:29:56]i199: Detect complete, result: 0x0
      [1C50:2418][2018-09-24T13:30:17]i200: Plan begin, 2 packages, action: Install
      [1C50:2418][2018-09-24T13:30:17]w321: Skipping dependency registration on package with no dependency providers: NetFx46Web
      [1C50:2418][2018-09-24T13:30:17]i000: Setting string variable 'WixBundleRollbackLog_PersonalGatewayComponents.msi' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi_rollback.log'
      [1C50:2418][2018-09-24T13:30:17]i000: Setting string variable 'WixBundleLog_PersonalGatewayComponents.msi' to value 'C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log'
      [1C50:2418][2018-09-24T13:30:17]i201: Planned package: NetFx46Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [1C50:2418][2018-09-24T13:30:17]i201: Planned package: PersonalGatewayComponents.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [1C50:2418][2018-09-24T13:30:17]i299: Plan complete, result: 0x0
      [1C50:2418][2018-09-24T13:30:17]i300: Apply begin
      [1C50:2418][2018-09-24T13:30:17]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, options: 0x7, disable resume: No
      [1C50:2418][2018-09-24T13:30:17]i000: Caching bundle from: 'C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.be\PersonalGateway-prod.exe' to: 'C:\Users\yusaf.ali\AppData\Local\Package Cache\{f73a836c-c235-4e38-b372-cf40f34892e2}\PersonalGateway-prod.exe'
      [1C50:2418][2018-09-24T13:30:17]i320: Registering bundle dependency provider: {f73a836c-c235-4e38-b372-cf40f34892e2}, version: 14.16.6792.1
      [1C50:2418][2018-09-24T13:30:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: Active, restart initiated: No, disable resume: No
      [1C50:12FC][2018-09-24T13:30:19]i305: Verified acquired payload: PersonalGatewayComponents.msi at path: C:\Users\yusaf.ali\AppData\Local\Package Cache\.unverified\PersonalGatewayComponents.msi, moving to: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\PersonalGatewayComponents.msi.
      [1C50:2418][2018-09-24T13:30:19]i323: Registering package dependency provider: {2B525D86-ECC2-465D-BE42-C06B09BCFF20}, version: 14.16.6792.1, package: PersonalGatewayComponents.msi
      [1C50:2418][2018-09-24T13:30:19]i301: Applying execute package: PersonalGatewayComponents.msi, action: Install, path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\PersonalGatewayComponents.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)" PBISERVICEENV="prod" CLIENTTELEMETRYOPTION=""'
      [1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to install MSI package.
      [1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to configure per-user MSI package.
      [1C50:2418][2018-09-24T13:30:21]i319: Applied execute package: PersonalGatewayComponents.msi, result: 0x80070659, restart: None
      [1C50:2418][2018-09-24T13:30:21]e000: Error 0x80070659: Failed to execute MSI package.
      [1C50:2418][2018-09-24T13:30:21]i318: Skipped rollback of package: PersonalGatewayComponents.msi, action: Uninstall, already: Absent
      [1C50:2418][2018-09-24T13:30:21]i319: Applied rollback package: PersonalGatewayComponents.msi, result: 0x0, restart: None
      [1C50:2418][2018-09-24T13:30:21]i329: Removed package dependency provider: {2B525D86-ECC2-465D-BE42-C06B09BCFF20}, package: PersonalGatewayComponents.msi
      [1C50:2418][2018-09-24T13:30:21]i351: Removing cached package: PersonalGatewayComponents.msi, from path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{2B525D86-ECC2-465D-BE42-C06B09BCFF20}v14.16.6792.1\
      [1C50:2418][2018-09-24T13:30:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: None, restart: None, disable resume: No
      [1C50:2418][2018-09-24T13:30:21]i330: Removed bundle dependency provider: {f73a836c-c235-4e38-b372-cf40f34892e2}
      [1C50:2418][2018-09-24T13:30:21]i352: Removing cached bundle: {f73a836c-c235-4e38-b372-cf40f34892e2}, from path: C:\Users\yusaf.ali\AppData\Local\Package Cache\{f73a836c-c235-4e38-b372-cf40f34892e2}\
      [1C50:2418][2018-09-24T13:30:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f73a836c-c235-4e38-b372-cf40f34892e2}, resume: None, restart initiated: No, disable resume: No
      [1C50:2418][2018-09-24T13:30:21]i399: Apply complete, result: 0x80070659, restart: None, ba requested restart:  No
      [1C50:1AB4][2018-09-24T13:37:41]i000: Bootstrapper = Microsoft.DataProxy.EgwInstallBA.CustomBA
      BundlePath = C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.ba1
      BundleVersion = 14.16.6792.1
      Canceled = True
      Command = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Command
      DoingBundleInstall = True
      DoingBundleUpgrade = False
      Engine = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Engine
      ErrorMessage = null
      ExecutablePath = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)\PersonalGatewayConfigurator.exe
      GetInstallationType = Install
      GetInstallationTypeStrings = Microsoft.DataProxy.EgwInstallBA.InstallationTypeStrings
      GetTelemetryFileVersion = File:             C:\Users\yusaf.ali\AppData\Local\Temp\{f73a836c-c235-4e38-b372-cf40f34892e2}\.ba1\Microsoft.PowerBI.Telemetry.dll
      InternalName:     Microsoft.PowerBI.Telemetry.dll
      OriginalFilename: Microsoft.PowerBI.Telemetry.dll
      FileVersion:      13.0.5428.0
      FileDescription:  Microsoft Power BI Telemetry Service
      Product:          Microsoft SQL Server
      ProductVersion:   13.0.5428.0
      Debug:            False
      Patched:          False
      PreRelease:       False
      PrivateBuild:     False
      SpecialBuild:     False
      Language:         Language Neutral

      HasBattery = True
      HasWifiCard = True
      InstallationTelemetryEnabled = True
      InstalledBundleVersion = null
      InstallPath = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)
      IsArchitectureSupported = True
      IsPersonalGateway = True
      IsSleepEnabled = True
      IsUiVisible = True
      IsUnsupportedOS = False
      NotAdmin = True
      ProcessName = PersonalGatewayConfigurator
      RelevantErrorLog = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log
      Result = -2147023271
      SuccessfulAction = True
      UnsuccessfulAction = False

      [1C50:2418][2018-09-24T13:37:41]i500: Shutting down, exit code: 0x0
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: ComponentsVersion = 0.0.0.0
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: InstallationTelemetryEnabled = true
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: InstallFolder = C:\Users\yusaf.ali\AppData\Local\Microsoft\On-premises data gateway (personal mode)
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: LocalAppDataFolder = C:\Users\yusaf.ali\AppData\Local\
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: NETFRAMEWORK45 = 394271
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: ProcessName = PersonalGatewayConfigurator
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleAction = 5
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleElevated = 0
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleLog = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953.log
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleLog_PersonalGatewayComponents.msi = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi.log
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleManufacturer = Microsoft Corporation
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleName = On-premises data gateway (personal mode)
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleOriginalSource = D:\On-premises data gateway (personal mode).exe
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleOriginalSourceFolder = D:\
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleProviderKey = {f73a836c-c235-4e38-b372-cf40f34892e2}
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleRollbackLog_PersonalGatewayComponents.msi = C:\Users\yusaf.ali\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20180924132953_000_PersonalGatewayComponents.msi_rollback.log
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleTag =
      [1C50:2418][2018-09-24T13:37:41]i410: Variable: WixBundleVersion = 14.16.6792.1
      [1C50:2418][2018-09-24T13:37:41]i007: Exit code: 0x0, restarting: No

    • chawn's avatar
      chawn
      New Member
      2 years ago

      Uninstalling from Control Panel > Programs and Features, restarting, and reinstalling worked for me. Didn't have to delete anything in either PRogram Files folders, as the uninstaller removed it. Didn't touch anything in AppData either.
      Thank you for the help!

  • gnizama's avatar
    gnizama
    New Member
    4 years ago
    I cannot install the gateway. I get this error message. Can you help me.

    === Verbose logging started: 1/11/2021 16:43:25 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\gnizama\AppData\Local\Temp\{53C662CE-482A-4DC4-A811-71768F873E71}\.cr\On-premises data gateway (personal mode).exe ===
    MSI (c) (C8:04) [16:43:25:107]: Resetting cached policy values
    MSI (c) (C8:04) [16:43:25:107]: Machine policy value 'Debug' is 0
    MSI (c) (C8:04) [16:43:25:107]: ******* RunEngine:
    ******* Product: C:\Users\gnizama\AppData\Local\Package Cache\{F21BF574-1F83-4865-B322-DCEEB31BA749}v15.101.16\DataMovement.PersonalGatewayComponents.msi
    ******* Action: 
    ******* CommandLine: **********
    MSI (c) (C8:04) [16:43:25:107]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (C8:04) [16:43:28:120]: Failed to grab execution mutex. System error 258.
    MSI (c) (C8:04) [16:43:28:129]: Cloaking enabled.
    MSI (c) (C8:04) [16:43:28:129]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (C8:04) [16:43:28:134]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (c) (C8:04) [16:43:28:136]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (C8:04) [16:43:28:137]: MainEngineThread is returning 1618
    === Verbose logging stopped: 1/11/2021 16:43:28 ===