Forum Discussion
On-premises data gateway service start timeout after server reboot.
A server running the On-premises data gateway service has to be rebooted regularly (for other reasons). Every time (4 so far), the gateway service fails to start. Here's the message from the Windows Event Log:
A timeout was reached (120000 milliseconds) while waiting for the On-premises data gateway service service to connect.
I can start the service manually without any problems. I put the windows service on "delayed start" but that hasnt fixed it. Any ideas?
This issue was resolved by updating to the December 2018 build of the gateway. The blog post vaguely mentions similar sounding issues.
https://powerbi.microsoft.com/en-us/blog/on-premises-data-gateway-december-update-is-now-available/
2 Replies
mike_honey,
What is your operating system? Please make sure that you have applied latest Windows update on your computer.
Also please follow the guide in this KB article to increase the default time-out value for the service control manager, then check if the issue still persists.
Regards,
LydiaThis issue was resolved by updating to the December 2018 build of the gateway. The blog post vaguely mentions similar sounding issues.
https://powerbi.microsoft.com/en-us/blog/on-premises-data-gateway-december-update-is-now-available/
