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Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

On-premises data gateway (personal mode) not connecting.

I'm traying to use the gateway, but this error appears:   Your gateway is configured correctly but is unreachable due to local network connectivity Ensure "{0}" is running in the Services control ...
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v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi Anonymous,

 

Typically this is caused by a firewall blocking Service Bus. You can confirm by using the following

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

 

The gateway is configured to use the default proxy settings, however many organizations only proxy port 80 and 443. Since Service Bus uses different ports by default, start by forcing Service Bus to use port 80 or 443. Keep in mind the on-premises data gateway (personal mode) is typically installed under "%localappdata%\Microsoft\On-premises data gateway (personal mode)".

After enabling changing the configuration file, you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator.

 

Best Regards,
Qiuyun Yu

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Thank you, v-qiuyu-msft. I changed ServiceBusSystemConnectivityModeString to Https instead of AutoDetect on Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config. Before oppening this question I was already doing so, the problem is that I was not restarting the proccess - Microsoft.PowerBI.DataMovement.PersonalGateway.exe. 

     

    <setting name="ServiceBusSystemConnectivityModeString" serializeAs="String">
    <value>Https</value>
    </setting>