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CFOChrisH's avatar
CFOChrisH
Frequent Visitor
9 years ago
Solved

On-premises data gateway (personal mode) Key Error

Hey all,   I am moving from a Personal Gateway to the new On-Prem data gateway (personal mode). When I try to sign in, I get the following error message:   "Error generating an asymmetric key. Ke...
  • CFOChrisH's avatar
    CFOChrisH
    9 years ago

    Hey Atish,

     

    Interesting timing on this, as I was able to get a workaround yesterday. In order to make the personal gateway work, I set up a new virtual machine that was on Windows Server 2012 R2 Standard. (I had to setup a new machine because the client owns the other older machine and didn't want to upgrade). The Gateway (Personal Mode) is running like a gem on this new machine, which may mean there is a problem with running it on Windows Server 2008 R2 Enterprise

     

    What are the specs of the machine you're trying to run this on?

     

     

CFOChrisH's avatar
CFOChrisH
Frequent Visitor
9 years ago

Hey Atish,

 

Interesting timing on this, as I was able to get a workaround yesterday. In order to make the personal gateway work, I set up a new virtual machine that was on Windows Server 2012 R2 Standard. (I had to setup a new machine because the client owns the other older machine and didn't want to upgrade). The Gateway (Personal Mode) is running like a gem on this new machine, which may mean there is a problem with running it on Windows Server 2008 R2 Enterprise

 

What are the specs of the machine you're trying to run this on?

 

 

Atish's avatar
Atish
Frequent Visitor
9 years ago

Thanks CFOChrisH,

 

I installed the Gateway in a different VM and it is working fine there :)