On-premise data gateway exports no logs

[wit4r7]

Hello everyone,

I'm setting up an On-Premise Data Gateway on my Azure Virtual Desktop and encountering some issues. I'm using gateway version 3000.254.6 (January 2025).

What I Have Done:

• Successfully installed the gateway.
• The gateway appears online and ready.

The Problem:

Despite the installation completing successfully, I cannot connect to the gateway.
I attempted to troubleshoot using:

1. Export Log Feature

   • No actual log file is generated.
   • The error suggests that the ODGLogs folder is missing on my desktop.
   • Creating the folder manually allows it to open after export, but no files appear inside.

2. Test Connection (Diagnose)

   • Asks me to choose an application to open the file.
   • Notepad gives an error saying the file is missing.
   • Visual Studio Code displays the expected file name (GatewayPortsTestResultsDate...) but references a path:
     • %appdata%\Local\Microsoft\On-premise data gateway
   • This folder does not exist, and manually creating it does not resolve the issue.

Steps Taken:

• Tried reinstalling the gateway, but the issue persists.

I’d appreciate any suggestions on how to resolve this. Thanks in advance!

[Akash_Varuna]

Hi @wit4r7 , Couold you please try these 

• Check Permissions: Ensure installation and gateway service have admin rights, and the user has access to.

• Clean Reinstall:

  • Uninstall the gateway and delete residual folders in  %appdata%\Local and Desktop.
  • Reinstall the latest gateway version.

• Check Event Viewer: Check Applications and Services Logs > On-premises data gateway for errors.
  If this post helped please do give a kudos and accept this as a solution
  Thanks In Advance

[wit4r7]

Thanks for the response. 

I tried as suggested. Unfortunately, it didn't change anything. 

I uninstalled and deleted the folders. I restarte the machine and installed the newest version from Microsofts website. 

After setting it up, the event viewer shows:

ILog Name: On-premises data gateway service
Source: On-premises data gateway service
Date: 18.02.2025 13:06:06
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DEAP11DV035
Description:
Started the 'PbiEgwService'.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="On-premises data gateway service" />
<EventID Qualifiers="0">0</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-02-18T12:06:06.0984949Z" />
<EventRecordID>29</EventRecordID>
<Correlation />
<Execution ProcessID="12024" ThreadID="0" />
<Channel>On-premises data gateway service</Channel>
<Computer>DEAP11DV035</Computer>
<Security />
</System>
<EventData>
<Data>Started the 'PbiEgwService'.</Data>
</EventData>
</Event>

It is still not possible to get a logfile out of it. Other events are not loged in the event viewer. 

Any suggestions?

[Anonymous · Accepted solution]

Hi @wit4r7,

Thanks @Akash_Varuna for addressingg the issue.

Since the latest version may have issues, try installing the December 2024 version.

If you encounter the same issues with the December 2024 version, I suggest raising a support ticket.

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

Regards,

Vinay Pabbu

[Anonymous]

Hi @wit4r7,

As we haven't heard back from you, I hope you have raised a support ticket. At this time we are closing this thread. If you have any further issues, please start a new thread in the community forum, and we are here to assist you. Thankyou for your understanding and continuous support.

Thank you for being part of the Microsoft Fabric Community.

Regards,

Vinay Pabbu