Forum Discussion
On-Premises data gateway problem: Re-Install every time it closes
Anonymous OK, you are running the standard version of the gateway then that installs as a service. In that case, open up Services and scroll down to "On-premises data gateway service". Make sure that it is set to a Startup Type of Automatic and the logon should be set to NT SERVICE\PBIEgwService.
Yes! I have it like this already:
Anonymous OK, with your confirmation that the service is running, do you still get the error when opening the gateway app? If so, you are going to need to export the logs and potentially engage support as to what is going on. Troubleshoot the on-premises data gateway | Microsoft Learn
Sorry. When I reboot my computer it is not running at the beginning.
But if a go to properties and put it again, it works. Real odd this thing.
I will share with more detail now:
1. Not running:
2. Go to properties:
3. I change the setting once:
4. I change the setting back as it was before:
Now that the Apply button is enabled, I click it, run it and finally it works.
Do you know what may be the error that is causing me to run it manually in services?
Anonymous Only thing I can think of is that maybe it is trying to start before your laptop is fully on the network? Perhaps try going to the Recovery page and setting the second failure and third failure to "Restart the Service". Or the Restart service after to something like 5 or 10 minutes.