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cw87's avatar
cw87
Frequent Visitor
7 years ago

On Premises Date Gateway Problem

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job.   The gateway was originally setup by a different user but I am unable to access it from the ...
Anonymous's avatar
Anonymous
Not applicable
7 years ago

cw87,

Restart gateway service and check if you can sign in gateway configurator. If you still get error, please export log and share log here.

Regards,
Lydia

cw87's avatar
cw87
Frequent Visitor
7 years ago

I can restart the service, but I am still getting the same message that there 'are no gateways' when there definetly is.

Which log are you refering to, the windows server log?

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    cw87，

    Export log in the screenshot below.



    Regards,
    Lydia

    • cw87's avatar
      cw87
      Frequent Visitor
      7 years ago

      I'm not sure if I will be able to share a log on a public site.

       

      Do you think this problem could be because of a Personal Gateway being used rather than an Enterprise Gateway being installed?

       

      Thanks again,

      Chris

      • boshboston's avatar
        boshboston
        New Member
        7 years ago

        Gateway is the network device which protects our network from evesdropper to keep secure. 

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      I have configured gateway service in vdi platform.Its working when i logged as administrator but not working for users.Could you please help on this.

       

      1)Tried to configure gateway service as domain admin

      2)Restarted the service

      3)folder have enough permission

       

      Exception rethrown at [0]:
      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
      at Microsoft.PowerBI.DataMovement.Pipeline.ConfigurationContracts.IGatewayConfigurationService.GetConfiguration()
      at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetConfiguration()
      --- End of inner exception stack trace ---
      at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetConfiguration()
      at Microsoft.PowerBI.DataMovement.GatewayUiCommon.ConfiguratorInitializationContextFactory.<GetConfiguratorStateAsync>d__2.MoveNext()'
      EnterpriseGatewayConfigurator.exe Information: 0 : Exception thrown during GetConfiguration: 'Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClientException: Error retrieving gateway configuration. Please ensure your gateway is running on the local computer and it is updated to the latest version.
      Exception message: Access is denied. ---> System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

      Server stack trace:
      at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
      at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
      at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
      at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
      at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

      Exception rethrown at [0]:
      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
      at Microsoft.PowerBI.DataMovement.Pipeline.ConfigurationContracts.IGatewayConfigurationService.GetConfiguration()
      at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetConfiguration()
      --- End of inner exception stack trace ---
      at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GetConfiguration()
      at Microsoft.PowerBI.DataMovement.GatewayUiCommon.ConfiguratorInitializationContextFactory.<GetConfiguratorStateAsync>d__2.MoveNext()'
      EnterpriseGatewayConfigurator.exe Information: 0 : Exception thrown during GetConfiguration: 'Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClientException: Error retrieving gateway configuration. Please ensure your gateway is running on the local computer and it is updated to the latest version.
      Exception message: Access is denied. ---> System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.