Forum Discussion

cw87's avatar
cw87
Frequent Visitor
7 years ago

On Premises Date Gateway Problem

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job.   The gateway was originally setup by a different user but I am unable to access it from the ...
cw87's avatar
cw87
Frequent Visitor
7 years ago

Hi Lydia, I mean I am in charge of the database server that is hosting the PBI Data Gateway now. I need to do a Gateway software update on this server but I am unable to locate it through the PBI Gateway Configuration software:

 

 

The gateway is operational (I can see this through the PBI Online Service ("Manage Gateways") and I can see the service running on the server itself:

 

 

Do you understand what I mean?

 

Thanks again,

Chris

 

 

 

Anonymous's avatar
Anonymous
Not applicable
7 years ago

cw87,

Restart gateway service and check if you can sign in gateway configurator. If you still get error, please export log and share log here.

Regards,
Lydia

  • cw87's avatar
    cw87
    Frequent Visitor
    7 years ago

    I can restart the service, but I am still getting the same message that there 'are no gateways' when there definetly is.

    Which log are you refering to, the windows server log?

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      cw87，

      Export log in the screenshot below.



      Regards,
      Lydia

      • cw87's avatar
        cw87
        Frequent Visitor
        7 years ago

        I'm not sure if I will be able to share a log on a public site.

         

        Do you think this problem could be because of a Personal Gateway being used rather than an Enterprise Gateway being installed?

         

        Thanks again,

        Chris