Forum Discussion

cw87's avatar
cw87
Frequent Visitor
7 years ago

On Premises Date Gateway Problem

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job.   The gateway was originally setup by a different user but I am unable to access it from the ...
Anonymous's avatar
Anonymous
Not applicable
7 years ago

cw87，

Could you please describe more details about that how you take over the administration of the gateway? You can post screenshot  here.

Based on my test, when adding my colleague as the admin of the gateway I have configure, she is able to update the gateway in the server that install gateway.

Regards,
Lydia

cw87's avatar
cw87
Frequent Visitor
7 years ago

Hi Lydia, I mean I am in charge of the database server that is hosting the PBI Data Gateway now. I need to do a Gateway software update on this server but I am unable to locate it through the PBI Gateway Configuration software:

 

 

The gateway is operational (I can see this through the PBI Online Service ("Manage Gateways") and I can see the service running on the server itself:

 

 

Do you understand what I mean?

 

Thanks again,

Chris

 

 

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    cw87,

    Restart gateway service and check if you can sign in gateway configurator. If you still get error, please export log and share log here.

    Regards,
    Lydia

    • cw87's avatar
      cw87
      Frequent Visitor
      7 years ago

      I can restart the service, but I am still getting the same message that there 'are no gateways' when there definetly is.

      Which log are you refering to, the windows server log?

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        cw87，

        Export log in the screenshot below.



        Regards,
        Lydia