Forum Discussion
On Premises Date Gateway Problem
Mainly because it is another way to check the operation of the gateway, from the Power BI service but also from the configuration on the server itself.
I will also be in charge of updating the gateway from the server so I want to know why it does not show up for my admin account.
Chris
cw87，
Could you please describe more details about that how you take over the administration of the gateway? You can post screenshot here.
Based on my test, when adding my colleague as the admin of the gateway I have configure, she is able to update the gateway in the server that install gateway.
Regards,
Lydia
Hi Lydia, I mean I am in charge of the database server that is hosting the PBI Data Gateway now. I need to do a Gateway software update on this server but I am unable to locate it through the PBI Gateway Configuration software:
The gateway is operational (I can see this through the PBI Online Service ("Manage Gateways") and I can see the service running on the server itself:
Do you understand what I mean?
Thanks again,
Chris
cw87,
Restart gateway service and check if you can sign in gateway configurator. If you still get error, please export log and share log here.
Regards,
LydiaI can restart the service, but I am still getting the same message that there 'are no gateways' when there definetly is.
Which log are you refering to, the windows server log?