Forum Discussion

Frequent Visitor

7 years ago

On Premises Date Gateway Problem

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job. The gateway was originally setup by a different user but I am unable to access it from the ...

Anonymous

Not applicable

7 years ago

cw87,

How do you take over the administration of the gateway?

You are added as an administrator of the configured gateway in Power BI Service by the user who set gateway up, right? If so, you can directly add data sources within the gateway in Power BI Service. Why do you want to access the gateway from its application?

Regards,
Lydia

cw87
Frequent Visitor
7 years ago
Mainly because it is another way to check the operation of the gateway, from the Power BI service but also from the configuration on the server itself.

I will also be in charge of updating the gateway from the server so I want to know why it does not show up for my admin account.

Chris
- Anonymous
  Not applicable
  7 years ago
  cw87，
  
  Could you please describe more details about that how you take over the administration of the gateway? You can post screenshot here.
  
  Based on my test, when adding my colleague as the admin of the gateway I have configure, she is able to update the gateway in the server that install gateway.
  
  Regards,
  Lydia
  - cw87
    Frequent Visitor
    7 years ago
    Hi Lydia, I mean I am in charge of the database server that is hosting the PBI Data Gateway now. I need to do a Gateway software update on this server but I am unable to locate it through the PBI Gateway Configuration software:
    
    The gateway is operational (I can see this through the PBI Online Service ("Manage Gateways") and I can see the service running on the server itself:
    
    Do you understand what I mean?
    
    Thanks again,
    Chris