Forum Discussion

cw87's avatar
cw87
Frequent Visitor
7 years ago

On Premises Date Gateway Problem

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job.

 

The gateway was originally setup by a different user but I am unable to access it from the Gateway application.

- "The gateway is not running on your computer"

This is confusing me as it is definitely installed on this particular server as I can see the service running.

 

The other user who set it up is also able to access it from his logon, however it is my responsibility now to take it over.

 

Have you encountered this problem before?

I would appreciate any advise on this matter.

 

Thanks

Chris

11 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    cw87,

    How do you take over the administration of the gateway?

    You are added as an administrator of the configured gateway in Power BI Service by the user who set gateway up, right? If so, you can directly add data sources within the gateway in Power BI Service. Why do you want to access the gateway from its application?



    Regards,
    Lydia

    • cw87's avatar
      cw87
      Frequent Visitor
      7 years ago

      Mainly because it is another way to check the operation of the gateway, from the Power BI service but also from the configuration on the server itself.

       

      I will also be in charge of updating the gateway from the server so I want to know why it does not show up for my admin account.

       

      Chris

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        cw87，

        Could you please describe more details about that how you take over the administration of the gateway? You can post screenshot  here.

        Based on my test, when adding my colleague as the admin of the gateway I have configure, she is able to update the gateway in the server that install gateway.

        Regards,
        Lydia