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davidutl's avatar
davidutl
Frequent Visitor
8 years ago

On Premises Data Gateway Registration Connection Errors

When registering a gateway I complete the form asking for the new name and a recovery key. When I click the "Configure" button a few seconds pass and the following error is shown:   The service can...
Need Help
Anonymous's avatar
Anonymous
Not applicable
8 years ago

davidutl,

What version of Gateway do you install the first time? Do you change the gateway service account to a domain account?

Regards,

Lydia

davidutl's avatar
davidutl
Frequent Visitor
8 years ago

Hi,

 

The version I first installed was 14.16.6724.2 (June 2018)

 

I tried running the service under a domain account, which did not help.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    davidutl,

    Do you see additional error message in Event viewer?

    Regards,
    Lydia

    • davidutl's avatar
      davidutl
      Frequent Visitor
      8 years ago

      No, just informational messages and nothing helpful.