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cparker4486's avatar
cparker4486
Icon for Helper III rankHelper III
8 years ago
Solved

On Premise Data Gateway stopped working on Friday

Hello!

 

I started getting alerts on Friday that my reports were failing to refresh. I looked into it today and, except for the error(s) on powerbi.com, everything looks correct: all automated tests succeed and the gateway app itself believes it is functioning properly.

 

I've updated to the latest version (14.16.6650.1) and restarted the service but nothing has changed.

 

I included some screenshots below.

 

 

 

 

 

Thank you

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  • Anonymous's avatar
    Anonymous
    8 years ago

    Sounds like the problem isn't the gateway itself but the data source.  Was the data source overloaded?

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Sounds like the problem isn't the gateway itself but the data source.  Was the data source overloaded?

    • cparker4486's avatar
      cparker4486
      Icon for Helper III rankHelper III
      8 years ago

      You're right. I looked into the logs and it complained about a certificate being expired. I tried loading my PBI file and refreshing and got the same error. Turns out my SQL server's certificate (issued by my internal CA) didn't get renewed automatically. Not why that's happening but I don't think it's the problem of the gateway either.