On Premise Data Gateway and Local Computer User Permission Error?

[Anonymous]

Is anyone running a On Premise Data Gateway using one account to register/sign-in the OPDG software on the on-premise computer and a different account in the Gateway setup on Power BI .com ? I'm receiving an 'invalid credentials' error for credentials I know are good. After a few hours of reading I think they need to be the same account. I'd like to know for sure before I go down this road. 

[Estela2]

I am using AdventureWorks from SQL Server and according to the error the server side could not understand my request. I fixed the error by entering the user name from SQL Server in the username field as credential since the error states that a domain needs to be added. 

I hope this help.

Best whishes.

[Estela1]

I got the same error and I'm using AdventureWorks from SQL

[Anonymous]

@Anonymous ,

It doesn't matter  that you use different account to register on-premises gateway and sign in Power BI Service. As long as  you add the account you use to sign in Power BI Service as gateway administrator.

In your scenario, which data source do you add within the gateway? Please make sure that you are able to access the data source from gateway machine. You can install client in the gateway to test the connection.

Regards,
Lydia

[Anonymous]

Thank you for the suggestion. I added the account to the Gateway administrators. All of the connections are good if I use a different account. 

I am still receiving an error:

Unable to connect: We encountered an error while trying to connect to . Details: ""Hide details

Activity ID:	ac671ff5-f78d-4df7-9290-222853872594
Request ID:	e2262cc4-d0e1-7679-ff55-570e9274f06c
Cluster URI:	https://wabi-us-north-central-redirect.analysis.windows.net
Status code:	400
Error Code:	DMTS_UpdateClusterDatasourceCredentialsErrorCode
Time:	Mon Mar 04 2019 08:32:01 GMT-0600 (Central Standard Time)
Version:	13.0.8482.156

xxxxxxxxxxxxxxxxxxxxxxx Data Gateway:

Invalid connection credentials.

[Anonymous]

@Anonymous ,

What data source do you add within gateway?Could you please export gateway log following the guide in this article?

In addition, please make sure you are able to access the data source from the gateway machine using same connection string.

Regards,
Lydia