ODBC DataSource.Error when expanding a table

[haroldvandekamp]

We want to analyze data from UNIT4 Multivers Online system using ODBC using the UNIT4 Multivers Online ODBC-driver. Using the Power BI ODBC connector we want to import the UNIT4 data. After setting up the connection we see tables inside the system, but when we click on a table to expand it we get an ODBC error. What is the best step to do to resolve this issue?

Error message:

DataSource.Error: ODBC: ERROR [UNIT4] An error occurred on the server

Details:

DataSourceKind=Odbc

DataSourcePath=dsn=UNIT4 Multivers Online

OdbcErrors=Table

[v-qiuyu-msft]

Hi @haroldvandekamp,

1. Please check if the error occurs when you expand data from this specific table or any other tables.

2. Check if the issue related to Power BI desktop. You can get data use ODBC data source in Excel to see if data can be retrieved.

3. Please update the Power BI desktop to the latest version.

Best Regards,
Qiuyun Yu

[haroldvandekamp]

Hi Qiuyun Yu,

Thank you for the reply.

1. Yes, it happens for each table shown in the screenshot
2. Retrieving the data using ODBC in Excel works
3. We are using the latest Power BI Desktop version, we updated it yesterday to the latest version

Best regards,

Harold van de Kamp

[v-qiuyu-msft]

Hi @haroldvandekamp,

Please enable the desktop trace log, then repeat steps to reproduce the issue. Share trace log here.

Best Regards,
Qiuyun Yu

[haroldvandekamp]

I've just created the trace logs using Power BI Desktop, you can find the log files in a zip file in Unit4 Multivers Online in Power BI trace log.zip.

Some things I've seen in the logs:

• "InfoType":"SQL_CONVERT_WCHAR","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine1.Library.Odbc.Interop.OdbcException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: ERROR [UNIT4] SQLGetInfoW: unknown information type specified.
• DataMashup.Trace Error: 24579 : {"Start":"2017-07-21T11:18:33.0825944Z","Action":"Engine/IO/Odbc/Command/GetPrimaryKeys","HostProcessId":"131972","CatalogName":null,"SchemaName":"SYSADM","TableName":"DEBITEUR","Exception":"Exception:\r\nExceptionType: Microsoft.Mashup.Engine1.Library.Odbc.Interop.OdbcException, Microsoft.MashupEngine, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35\r\nMessage: ERROR [UNIT4] Er is een fout opgetreden op de server.\r\nStackTrace:\n at Microsoft.Mashup.Engine1.Library.Odbc.Interop.OdbcUtils.HandleError(OdbcHandle hrHandle, RetCode retcode)\r\n 

Any tips?

[v-qiuyu-msft · Accepted solution]

Hi @haroldvandekamp,

I got below information internally:

We do quite a few operations against the driver which Excel does not do. In this case, we’re trying to get the primary keys for schema: SYSADM, table: DEBITEUR and the server is returning an error. This may indicate a bug in the driver or that the user is missing certain permissions on the server which are necessary to get the primary keys of the table.

Best Regards,
Qiuyun Yu

[haroldvandekamp]

Hi @v-qiuyu-msft,

Thanks for the research of the internal team and response.

Ok, I will investigate this with my customer and check whether the user is missing certain permissions or we can contact the provider of the ODBC Driver.

Best regards,

Harold van de Kamp

[v-qiuyu-msft]

Hi @haroldvandekamp,

What's the progress about this issue?

Best Regards,
Qiuyun Yu

[haroldvandekamp]

No progress at the moment because of the holiday. Can take up until September.

[Boudewijn]

I have almost the same error;

DataSource.Error: ODBC: ERROR [HY000] SQLPrepare: Driver not capable--ORDER BY is not supported

Is there already a solustion?

Thanks for your efforts

Boudewijn

[v-qiuyu-msft]

Hi @haroldvandekamp,

I have sent the trace log to senior engineer to analyze the issue. Will let you know if I get any information.

Best Regards,
Qiuyun Yu