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Hello,
I am trying to troubleshoot my connection and downloaded the log file.
The log file only contains two files:
23th of April was the first date I installed the Gateway. I would have expected more files.
I restarted the server gateway multiple times today.
Solved! Go to Solution.
@FunDeckHermit,
Do you directly export log from gateway configurator?
If so, please go to the following folders and check if there are additional log files.
Configuration logs
%localappdata%\Microsoft\On-premises Data Gateway
On-premises data gateway service logs
C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway
Regards,
Lydia
@FunDeckHermit,
Do you directly export log from gateway configurator?
If so, please go to the following folders and check if there are additional log files.
Configuration logs
%localappdata%\Microsoft\On-premises Data Gateway
On-premises data gateway service logs
C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway
Regards,
Lydia
I am using an On-premise Gateway(personal mode).
I cannot find any *.zip file under the "%localappdata%\Microsoft\On-premises Data Gateway"
or "%localappdata%\Microsoft\On-premises Data Gateway (personal mode)"
or "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway"
after directly exporting log from App UI.
Looks there are only some *.log files under the "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway". Are those just the exported logs generated by clicking 'Export Logs' link on App UI?
Hello Lydia,
I did export directly using the gateway configurator.
This created a .ZIP file with only two files.
The "%localappdata%\Microsoft\On-premises Data Gateway" folder contains the missing logs:
Thanks for your assistance