Forum Discussion

ahsanlhcgov's avatar
ahsanlhcgov
Helper III
9 years ago
Solved

Lost Gateway Key

please can someone tell me how can I find my Gateway key. All my dshboards are down showing the error   We reached the data gateway, but the gateway can't access the on-premises data source. Pleas...
Interesting Links
Need Help
Show and Tell
  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    9 years ago

    Hi ahsanlhcgov,

     

    What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

     

    As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

     

    Best Regards,
    Qiuyun Yu

ppereira's avatar
ppereira
Regular Visitor
7 years ago

I just want to update gateway software for latest version since it stopped working with the version currently installed (which is actually quiet old). In order to complete the upgrade I'm being asked for the recovery key. I don't have it since this was installed some years ago and there is no trace of it.

How can I complete the process without the recovery key or get a new one?