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ahsanlhcgov's avatar
ahsanlhcgov
Helper III
9 years ago
Solved

Lost Gateway Key

please can someone tell me how can I find my Gateway key. All my dshboards are down showing the error   We reached the data gateway, but the gateway can't access the on-premises data source. Pleas...
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  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    9 years ago

    Hi ahsanlhcgov,

     

    What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

     

    As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

     

    Best Regards,
    Qiuyun Yu

v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi ahsanlhcgov,

 

What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

 

As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

 

Best Regards,
Qiuyun Yu

duncfair's avatar
duncfair
Helper IV
8 years ago

There is no solution here.

 

How do I get a recovery key? I do not want to re-install, I want to migrate an existing gateway.