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Lost Gateway Key
please can someone tell me how can I find my Gateway key. All my dshboards are down showing the error We reached the data gateway, but the gateway can't access the on-premises data source. Pleas...
Hi ahsanlhcgov,
What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.
As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?
Best Regards,
Qiuyun Yu
Did you have to change the link to the reports also?
No, I just installed the gateway again which fixed the issue.
I have created another gateway but I need to add in the dataset that is already uploaded.
Can you tell me how to add a gateway to an existing dataset?
Do we need to do it on this screen?