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ahsanlhcgov's avatar
ahsanlhcgov
Helper III
9 years ago
Solved

Lost Gateway Key

please can someone tell me how can I find my Gateway key. All my dshboards are down showing the error   We reached the data gateway, but the gateway can't access the on-premises data source. Pleas...
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  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    9 years ago

    Hi ahsanlhcgov,

     

    What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

     

    As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

     

    Best Regards,
    Qiuyun Yu

ahsanlhcgov's avatar
ahsanlhcgov
Helper III
9 years ago

Thanks for your input. I actually managed to resolve it by installing a new gateway. All is working fine now. 

Kumar11109's avatar
Kumar11109
Helper IV
8 years ago

Did you have to change the link to the reports also?

  • ahsanlhcgov's avatar
    ahsanlhcgov
    Helper III
    8 years ago

    No, I just installed the gateway again which fixed the issue. 

    • Kumar11109's avatar
      Kumar11109
      Helper IV
      8 years ago

      I have created another gateway but I need to add in the dataset that is already uploaded. 

      Can you tell me how to add a gateway to an existing dataset? 

       

      Do we need to do it on this screen?