Forum Discussion
Lost Gateway Key
Hi ahsanlhcgov,
What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.
As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?
Best Regards,
Qiuyun Yu
Hi ahsanlhcgov,
What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.
As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?
Best Regards,
Qiuyun Yu
There is no solution here.
How do I get a recovery key? I do not want to re-install, I want to migrate an existing gateway.
Thanks for your input. I actually managed to resolve it by installing a new gateway. All is working fine now.
Did you have to change the link to the reports also?
No, I just installed the gateway again which fixed the issue.
