Forum Discussion

etiennev's avatar
etiennev
Regular Visitor
9 years ago

Jira service windows authentication not working

When trying to use Windows Authentication with the Jira Service to Get Data, I get this error:   Failed to update data source credentials: Hide details Activity ID: 0da528bd-339d-4fae-bb30-522...
Anonymous's avatar
Anonymous
Not applicable
9 years ago

etiennev,

Do you connect to on-premises JIRA or cloud version of JIRA? The JIRA content pack only works with the cloud version of JIRA. If you connect to cloud version of JIRA, how about you use Basic authentication?

However, if you want to connect to on-premises JIRA, please use the Power BI Desktop Template. Make sure your JIRA server supports Basic Authentication.

Regards,
Lydia

etiennev's avatar
etiennev
Regular Visitor
9 years ago

Hi,

 

We use a cloud version of Jira. I tried the basic authentication too, but no combination of my username and password worked. Anonymous works, but I only get a small subset of the tickets pulled into PowerBI. 

 

Kind Regards,

Etienne

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    etiennev,

    How about  you connect to Power BI Desktop Template?

    Regards,
    Lydia