Forum Discussion

ChaozMC's avatar
ChaozMC
New Member
7 years ago

Issue with On-Premise Gateway - Blank Screen

Hi guys,   i've installed the On-premises data gateway on a Windows 2016 Server and configured both, the configurator and the service itself to use a proxy-server through the XML-file as adviced. F...
Need Help
v-juanli-msft's avatar
v-juanli-msft
Community Support
7 years ago

Hi ChaozMC 

First, please check if your network is connected and wait for it if it is slow.

 

Second, as per this article, on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement and configure the ports as said here.

 

Last, when installing the on-premises gateway, please ensure that you right-click  the setup package and select “Run as administrator” to start the installation. Also turn off any antivirus software in case that it blocks the installation of Power BI gateway.

 

Best Regards
Maggie

 

Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

ChaozMC's avatar
ChaozMC
New Member
7 years ago

Hi Maggie,

 

 

thanks for your replay - the system requirements are met and also the network works. As I said, other Office 365 services (like Excel, Word, etc.) are accessible. Only the login mask from the gatewayconfigurator doesn't work.

I tried to reinstall the whole gateway-service, but had no luck either.

 

 

best regards

Markus

  • michael-janke's avatar
    michael-janke
    New Member
    7 years ago

    I have the same problem. Maybe it is a problem with the language German?

    Did you find any solutions?

    • michael-janke's avatar
      michael-janke
      New Member
      7 years ago

      Ok, I found the problem:

      you have to deactivate IE extended security and start the program as an administrator.