I'm told by PG team that let you follow the document in my original post.
For this issue, you can verify this section firstly. And you can capture .saz file as suggested in my original post, and share it with me, I will send this to PG and diagnose this issue.
Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.