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ZLJ's avatar
ZLJ
Advocate II
9 years ago
Solved

Installing / Upgrading Data Gateway but not getting option to Migrate

We have been advised to upgrade the Data Gateway (Enterprise) every month, after our 6m old gateway died on us last month, so this is our first month of doing so.   I've been following the instruct...
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  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi ZLJ,

    You have upgraded the gateway successfully.


    I test the scenario as yours, when I use same account or different account to update the existing gateway, the gateway installer will not give us the option to migrate/restore/takeover. However, we are able to use the registered gateway and we don’t need to restart the gateway. In my scenario, the current version of on-premises gateway is 1.15.6170.1.

    In addition, if you uninstall the old gateway and then install the latest version of gateway, you will be provided the option that Migrate, restore or takeover an existing gateway.

    Thanks,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi ZLJ,

You have upgraded the gateway successfully.


I test the scenario as yours, when I use same account or different account to update the existing gateway, the gateway installer will not give us the option to migrate/restore/takeover. However, we are able to use the registered gateway and we don’t need to restart the gateway. In my scenario, the current version of on-premises gateway is 1.15.6170.1.

In addition, if you uninstall the old gateway and then install the latest version of gateway, you will be provided the option that Migrate, restore or takeover an existing gateway.

Thanks,
Lydia Zhang

  • ZLJ's avatar
    ZLJ
    Advocate II
    9 years ago

    Thank-you for taking the time to test it for me Anonymous.