Importing Data from Zendesk is very slow - common issue?

Question

Hi,&nbsp;&nbsp;I've tried the built-in (beta) connector to zendesk, and give it our organization's URL in this format:&nbsp;&nbsp;https://OurCompany.zendesk.com&nbsp;It's connects fine, but importing data is *slow*.&nbsp;&nbsp;I'm accustomed to importing data from all over the place, but nothing has been remotely this bad.&nbsp;&nbsp;&nbsp;Anyone have any insight?&nbsp;Thanks!

anonymous · Answer

mmace1,What version of Power BI Desktop do you use? How about you connect to the Zendesk PBIT file?Regards,Lydia

jcarville · Answer

Has anyone had any further updates on the speed of Zendesk refreshes?&nbsp;My Zendesk report is built using the Zendesk (beta) connector, and takes a ridiculously long time to refresh given the size of the data model (not too big).&nbsp;You can see from my images below the refresh takes nearly 2hrs to complete and the number of rows in each of my tables.&nbsp;Refresh timesData model and no. of rows per table

mmace1 · Answer

Thanks.&nbsp;&nbsp;June 2018 Desktop.&nbsp;&nbsp;Using that file - it errors out due to many-to-many relationships.&nbsp; But, if I ignore that &amp; say just try to refresh the Tickets - it goes 20 minutes without conclusion (at which point I gave up).&nbsp;

anonymous · Answer

mmace1,The performance issue could be caused by large amount of data. Could you please reduce the amount of your data by filtering and check if the issue still occurs?Regards,Lydia

mmace1 · Answer

Anonymous&nbsp;Things will definitly load - it's just the speed.&nbsp;&nbsp;E.g, pulling in:&nbsp;Zendesk table with 20 rows - no problem.&nbsp;tickets table - I gave up before completion1 column of the tickets table - I gave up before completionTop 100 entries of 1 column of the tickets table - no problem.&nbsp;Top 1000 entries of 1 column of the tickets table - starts feelig slow, but is workable.&nbsp;&nbsp;So it is the amount of data - but the workable amount of data is incredibly low, due to the incredibly slow speed.&nbsp;&nbsp;

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