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mmace1's avatar
mmace1
Icon for Impactful Individual rankImpactful Individual
8 years ago

Importing Data from Zendesk is very slow - common issue?

Hi,    I've tried the built-in (beta) connector to zendesk, and give it our organization's URL in this format:    https://OurCompany.zendesk.com   It's connects fine, but importing data is *slo...
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mmace1's avatar
mmace1
Icon for Impactful Individual rankImpactful Individual
8 years ago

Anonymous

 

Things will definitly load - it's just the speed. 

 

E.g, pulling in: 

  • Zendesk table with 20 rows - no problem. 
  • tickets table - I gave up before completion
  • 1 column of the tickets table - I gave up before completion
  • Top 100 entries of 1 column of the tickets table - no problem. 
  • Top 1000 entries of 1 column of the tickets table - starts feelig slow, but is workable. 

 

So it is the amount of data - but the workable amount of data is incredibly low, due to the incredibly slow speed.  

jcarville's avatar
jcarville
Icon for Skilled Sharer rankSkilled Sharer
7 years ago

Has anyone had any further updates on the speed of Zendesk refreshes?

 

My Zendesk report is built using the Zendesk (beta) connector, and takes a ridiculously long time to refresh given the size of the data model (not too big).

 

You can see from my images below the refresh takes nearly 2hrs to complete and the number of rows in each of my tables.

 

Refresh timesData model and no. of rows per table

  • mmace1's avatar
    mmace1
    Icon for Impactful Individual rankImpactful Individual
    7 years ago

    I certainly haven't at least.  Our 'solution' was to just not pull Zendesk info into Power BI.