Forum Discussion

SQLWes's avatar
SQLWes
New Member
11 years ago

I am unable to schedule a data refresh. I have successfully configured the Personal Gateway.

I have created a Power BI Desktop file, and pushed it out to PowerBI.Microsoft.com with my Power BI Pro account. My Personal Gateway was successfully configured and is running. When I attempt to set...
ARaniga's avatar
ARaniga
Frequent Visitor
11 years ago

Hi Mini,

 

Like Jeremy above I am getting a similar error.

 

However, unlike Jeremy I am unable to update my data source credentials per screenshot below.  

 

Any ideas appreciated...Screen Shot 2015-07-30 at 8.41.15 pm.png

ARaniga's avatar
ARaniga
Frequent Visitor
11 years ago

Okay, I have found the issue.

 

Following GA, I did not get a pop up inviting me to trial Power Bi Pro trial.

 

So I decided to setup a NEW Office 365 account and signed up as a Pro user.

 

This all went well EXCEPT the new account had all my data source settings greyed out even through my personal gateway was setup correclty.

 

Yesterday, I switched back to my original account, received the Pro trial invite for 60 days and this solved my problem.

 

Now, I am able to refresh as required however still not confident that my scheduled refreshes are delivering as promised.  I understand this is a known issue.

 

Hope this helps other.

  • pankaj's avatar
    pankaj
    Regular Visitor
    11 years ago

    Hi, I have a bit frustrating experience. I have purchased a Pro License and my Power BI Web and personal gateway are configured using the same id. Still the Gateway is appearing disabled to me for all data sources. Please help. Look at my above posts to get more information on issue I am facing.

  • StefanRoth's avatar
    StefanRoth
    New Member
    11 years ago

    I am also a paying customer and I just cannot referesh my SQL data source.Please help, I am also experiencing the problems as the other users in this post.

     

    Cheers,


    Stefan

  • mgriffin's avatar
    mgriffin
    Frequent Visitor
    11 years ago

    I am having the same exact problem.

     

    This all started for me after installing Windows 10.

     

    I have:

    Deleted my personal gateway and reinstalled to ensure I'm not using a preview version

    Ensured that I'm running all 64bit applications for Office.

     

    I pay for the PowerBI service.

     

    I'm hoping someone from Microsoft chimes in here; this seems to be a common problem for many of us.

    Regards,

     

     

  • StefanRoth's avatar
    StefanRoth
    New Member
    11 years ago

    Is there any update on this problem? I addressed this problem several times, directly to the Support but after the second mail no one answers anymore and this for a paying service....