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pade
Advocate III
Advocate III

How to do Root Cause Analyse for an intermittent fault On Premisis Data GW sync error

I sometimes recies a email that my refresh has failed. Reading the email I find this:

 

 

 

Technical Information:
Activity Id: f68b2a45-2a4b-4497-89c3-e848bc080b4e
Request Id: 53dbdc9f-50fa-4646-a342-cbfe7071e566
Cluster Name: WABI-NORTH-EUROPE-redirect.analysis.windows.net
Refresh Start Time: 04/23/2018 10:01:20Z
Refresh End Time: 04/23/2018 10:03:51Z

 

 

Then looking in the log-file at the GateWay servier, I find these rows not containing "Information:". Instead it contains a Warning:

 

 

 

DM.EnterpriseGateway Warning: 0 : 2018-04-23T04:17:00.9477441Z DM.EnterpriseGateway	2d287eb3-210a-4c6d-85d1-255e8b3d614a	3c56523e-48f1-4333-a66f-34feb9a77ec6	MGGC	f5bd3ba1-b991-4075-95bc-6ae36b9ad090	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T04:20:03.1896716Z DM.EnterpriseGateway	adbc97fc-1ba3-4647-b627-bc7eba49f82b	0e356e0f-670b-450a-9fb4-f8f6e969a0aa	MGGC	f5bd3ba1-b991-4075-95bc-6ae36b9ad090	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T04:25:59.9600964Z DM.EnterpriseGateway	f68e2baa-eac3-42bc-b8f8-14403a6f6069	9420dfb8-a77f-4d05-929d-29f6fd105070	MGGC	f5bd3ba1-b991-4075-95bc-6ae36b9ad090	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T07:11:54.0643527Z DM.EnterpriseGateway	3a2cc30f-0ebd-4351-9897-6f57eaec614f	b9bbe9b4-d6b5-4a44-aaf4-8748206835ae	MGGC	a107463e-1598-4afe-a7a4-46e8b3b306d3	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T07:19:43.3513889Z DM.EnterpriseGateway	d5eebace-a646-42c5-aae0-4e2390ced14f	c19c842c-34fe-4dc7-9bd9-aa97d2a37c2e	MGGC	a107463e-1598-4afe-a7a4-46e8b3b306d3	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T07:25:51.5706188Z DM.EnterpriseGateway	bc0b22f2-a796-4bb3-a990-e0739322f442	b9bbe9b4-d6b5-4a44-aaf4-8748206835ae	MGGC	a107463e-1598-4afe-a7a4-46e8b3b306d3	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T10:04:31.1832249Z DM.EnterpriseGateway	bb073db4-622b-48e4-9b0a-f607a2e5ffa6	a7b2cccd-3857-4ac2-a9da-98259cae0a19	MGGC	f68b2a45-2a4b-4497-89c3-e848bc080b4e	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T10:17:37.5608832Z DM.EnterpriseGateway	4c3136f5-9113-44c3-be64-427a5db0bac6	7258f39e-cbdb-45fd-bf89-3657185b1b0f	MGGC	f68b2a45-2a4b-4497-89c3-e848bc080b4e	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Warning: 0 : 2018-04-23T10:21:13.8846747Z DM.EnterpriseGateway	3c586ae6-d34a-4e1f-a01f-4694ff3d25e9	a7b2cccd-3857-4ac2-a9da-98259cae0a19	MGGC	f68b2a45-2a4b-4497-89c3-e848bc080b4e	9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.

I can't get the times to match, but the GW service is configured to be +3 hours GMT

 

1 ACCEPTED SOLUTION
Greg_Deckler
Super User
Super User

I would submit this as a support issue. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



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1 REPLY 1
Greg_Deckler
Super User
Super User

I would submit this as a support issue. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

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