HELP - Not being able to connect my Enterprise Gateway

[viera00]

Hello everyone,

I've lost all my afternoon trying to connect my laptop (windows 10) to my PowerBI service (with Pro user). Before writing this post I disabled all firewalls. I do not use a proxy (Im connected at home wiht my wirless to the router). The gateway seem to be created (at least in the service appears) but never connects. When I try to configure the gateway I receive the following error:

Failed to update gateway details.  Please try again.
Error updating gateway configuration.

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.CouldNotUpdateGatewayConfigurationException: Error updating gateway configuration. ----> System.ArgumentNullException: Value cannot be null.
Parameter name: serviceSection
   at System.ServiceModel.ServiceHostBase.LoadConfigurationSection(ServiceElement serviceSection)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.GatewayTransferServiceHost.Initialize(NetTcpRelayBinding binding)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.GatewayServiceHost.GetTransferServiceHost(IGatewayTransferService serviceInstance, CredentialReference`1 serviceBusDetails)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.ServiceHostController.<ExecuteRunnerIterationAsync>d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.ServiceHostController.<StartRunnerAsync>d__e.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.ServiceHostController.StopHandle.<StartRunnerAsync>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.GatewayServiceHost.<UpdateConfigurationImpl>d__0.MoveNext()
   --- End of inner ExceptionDetail stack trace ---
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.GatewayServiceHost.<UpdateConfigurationImpl>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.PowerBI.DataMovement.Pipeline.Common.TaskUtils.ExtendedWait(Task task, TimeSpan timeout)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.ServiceModel.GatewayServiceHost.UpdateConfiguration(GatewayConfiguration configuration)
   at Microsoft.PowerBI.DataMovement.Pipeline.Common.Diagnostics.PipelineTelemetryService.ExecuteInActivity(PipelineActivityType pipelineActivityType, Action action)
   at SyncInvokeUpdateGatewayConfiguration(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Hope somebody can help me.

Regards,

GV

[ankitpatira]

@viera00 maybe try uninstalling and installing it again. It has helped me before.

[viera00]

Hi Anik.

Tried it several times. Not working.

Thanks, GV.