Forum Discussion
Get data online service error on Salesforce object
Hi StijnJanssen,
I am not able to reproduce your issue. Do you use the latest version of Power BI Desktop in your scenario?
Please choose "New Query -> Blank Query" in Query Editor, open the advanced editor and paste the following code:
let
Source = Salesforce.Data("https://login.salesforce.com/", [CreateNavigationProperties = true]),
Account1 = Source{[Name="Account"]}[Data]
in
Account1
If you still get errors, please go to File -> Options and settings -> Options -> Diagnostics and click "enable tracing", then connect to Account table from Salesforce and check the detailed logs in the traces folder. Also please help to post the detailed logs here.
Thanks,
Lydia Zhang
Hi Lydia,
yes Im using the most recent version 64 bit.
find the error message on account object of salesforce.
Can you help with this? the the log you find below the error message.
DataSource.Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
</head>
<body>
<center>
<table bgcolor="white" style="align: center;">
<tbody>
<tr><td><br><br></td></tr>
<tr>
<td>
<table bgcolor="white" cellpadding="0" cellspacing="0" style="border:1px solid #ccc;" width="758">
<tbody>
<tr><td><br></td></tr>
<tr>
<td>
<div style="background-color: white; border: 1px solid #ccc; padding: 0px; margin-top: 10px; margin-bottom: 0px; margin-left: 10px; margin-right: 10px;">
<table bgcolor="white" cellpadding="0" cellspacing="0" width="758">
<tbody>
<tr>
<td><span style="font-family: Verdana; font-size: medium; font-weight: bold;">We are down for maintenance.</span><br><br>Sorry for the inconvenience. We'll be back shortly.</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td>
<span>
<table border="0" cellpadding="0" cellspacing="0" style="text-align: right;" width="100%">
<tbody>
<tr>
<td>
<span>
<span style="font-family: Verdana; font-size: smaller">Powered by <a href="http://force.com">force.com</a></span>
</span>
</td>
</tr>
</tbody>
</table>
</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr><td><br></td></tr>
<tr><td></td></tr>
<tr><td><br></td></tr>
</tbody>
</table>
</center>
<!-- Served by force.com -->
</body>
</html>
<!-- Generated Tue, 14 Mar 2017 06:17:27 GMT (scl) -->
the logs you can find below.
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3610573Z","Action":"BackgroundThread/RollingTraceWriter/CleanupOldTraces","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0027760"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3658178Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0189289"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3848192Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0001752"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3848124Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0152437"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.4000882Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0029474"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3658012Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0692616"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3624362Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0376490"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.4001011Z","Action":"RemotePreviewValueSource/RunStub","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.1072088"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.3623992Z","Action":"RemoteDocumentEvaluator/Service/OnBeginGetResult","HostProcessId":"7084","evaluationID":"57","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.1449270"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5074341Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000355"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5286761Z","Action":"SimpleDocumentEvaluator/GetResult/Compile","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0461744"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5749328Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000344"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5749026Z","Action":"SimpleDocumentEvaluator/GetResult/Evaluate","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0006970"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5756204Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0000313"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5286576Z","Action":"SimpleDocumentEvaluator/GetResult<IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0533472"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5244298Z","Action":"FirewallDocumentEvaluator/GetResult<Microsoft.Mashup.Evaluator.Interface.IPreviewValueSource>","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0511883"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5756287Z","Action":"RemotePreviewValueSource/RunStub","HostProcessId":"7084","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0089634"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5243917Z","Action":"RemoteDocumentEvaluator/Service/OnBeginGetResult","HostProcessId":"7084","evaluationID":"58","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"4fc3e7e4-29a1-4afe-8763-84f48aa69442","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":1,"Duration":"00:00:00.0603612"}
DataMashup.Trace Information: 24579 : {"Start":"2017-03-14T06:35:41.5845894Z","Action":"BackgroundThread/RollingTraceWriter/Flush","ProductVersion":"2.44.4675.521 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"Microsoft.Mashup.Container.NetFX40","Pid":6112,"Tid":4,"Duration":"00:00:00.0003112"}
Hi StijnJanssen,
Since I am not able to reproduce this issue, I would like to suggest you to submit a support ticket:https://powerbi.microsoft.com/en-us/support/.
Thanks,
Lydia ZhangHi Anonymous,
I'am experiencing the same issue as StijnJanssen.
http://community.powerbi.com/t5/Issues/Salesforce-object-DataSource-Error/idc-p/150534#M5277
We hope you can help us as soon as posibble, as this is a big problem for us.
Kind Regards,
Ronald
HI all,
it seems this issue occurs based on the user level logged in to the service, the 'object' issues we experience are based on a admin user account, if we login to another account the issue does not occur.
Any ideas what may cause this?
DataSource.Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
</head>
<body>
<center>
<table bgcolor="white" style="align: center;">
<tbody>
<tr><td><br><br></td></tr>
<tr>
<td>
<table bgcolor="white" cellpadding="0" cellspacing="0" style="border:1px solid #ccc;" width="758">
<tbody>
<tr><td><br></td></tr>
<tr>
<td>
<div style="background-color: white; border: 1px solid #ccc; padding: 0px; margin-top: 10px; margin-bottom: 0px; margin-left: 10px; margin-right: 10px;">
<table bgcolor="white" cellpadding="0" cellspacing="0" width="758">
<tbody>
<tr>
<td><span style="font-family: Verdana; font-size: medium; font-weight: bold;">We are down for maintenance.</span><br><br>Sorry for the inconvenience. We'll be back shortly.</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td>
<span>
<table border="0" cellpadding="0" cellspacing="0" style="text-align: right;" width="100%">
<tbody>
<tr>
<td>
<span>
<span style="font-family: Verdana; font-size: smaller">Powered by <a href="http://force.com">force.com</a></span>
</span>
</td>
</tr>
</tbody>
</table>
</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr><td><br></td></tr>
<tr><td></td></tr>
<tr><td><br></td></tr>
</tbody>
</table>
</center>
<!-- Served by force.com -->
</body>
</html>
<!-- Generated Fri, 17 Mar 2017 13:02:58 GMT (scl) -->