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kustbilla
Frequent Visitor

Failed to install on-premise gateway on Windows 10 Home(64-bit)

Hi everyone,

 

I recently take a case from cutomer that the on-promise gateway not able to be installed on Windows 10 Home 64-bit computer.

 

The log shows that after loading the key from C:\Users\PBIEgwService\ntuser.dat, the process with user NT AUTHORITY\SYSTEM is trying to access the sub-folder Software but access is denied. Then the process unload the key and re-load from temp file C:\Users\TEMP.NT SERVICE\ntuser.dat but the result is still the same.

Log of failure.jpg

 

Therefore I ask customer to check the sub-folder Software in regedit path HKU\S-1-5-80-1835....\Software, but the result is the folder does not exist no matter how many times customer tries to reinstall the on-premise gateway.

HKEY_USERS.jpg

 

So I have an idea if I can export the keys, send them to customer and let him import them? Or if there's any risk on doing it? Thanks in advance!

7 REPLIES 7
kustbilla
Frequent Visitor

By the way, the SID S-1-5-80-1835761534-3291552707-3889884660-1303793167-3990676079 is for NT SERVICE\PBIEgwService

Can you try install the gateway with Administrative rights. Run the set up in Administrative Mode and see the problem still persists.

Thanks & Regards,
Bhavesh

Love the Self Service BI.
Please use the 'Mark as answer' link to mark a post that answers your question. If you find a reply helpful, please remember to give Kudos.

Hi Bhavesh, thanks for your reply.

I used Administrator to install it but the issue persists.

Check out this troubleshoot guide. It definitely will help you to find a solution. If not, Please create a Support Ticket.

 

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/

 

 

Thanks & Regards,
Bhavesh

Love the Self Service BI.
Please use the 'Mark as answer' link to mark a post that answers your question. If you find a reply helpful, please remember to give Kudos.

Hi,

 

I have the exact same problem on a windows 10 home machine. The article referred to does not cover the problem.

Seems like it's a permission issue (see NT SERVICE\PBIEgwService) but Windows 10 Home doesn't have a Local Security Policy option to allow NT Service\ALL Services.

 

Thanks 

Hi,

 

I have the exact same problem on a windows 10 home machine. The article referred to does not cover the problem.

Seems like it's a permission issue (see NT SERVICE\PBIEgwService) but Windows 10 Home doesn't have a Local Security Policy option to allow NT Service\ALL Services.

 

Thanks 

Thanks Bhavesh.

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