Forum Discussion
Error while configure on-premises data gateway
Hello there,
please, I ask for support as I faced that error while configure on-premises data gateway. what can I do?
[error]
The service cannot reach the gateway.
Request error: Id: '5b116fd9-9076-4544-8506-cc20c9cecbbb', Status code: 'BadRequest', Timestamp: '01/01/2017 11:02:46 +00:00', ErrorCode: 'DM_GWPipeline_Gateway_CancellationOrTimeoutError', Detail: ''
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<DiscoverUnifiedGatewayStatusAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.ConfiguratorClientExtensions.<DiscoverUnifiedGatewayStatusAsyncRetry>d__a.MoveNext()
gratefully
1 Reply
Hi AAbdelkader,
Firstly please download latest version of Power BI gateway and install it on your machine.
Secondly, add required rules in your firewall rule following the instructions in this article: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem/ .
Thirdly, configure proxy settings properly and test if your firewall or proxy blocks connections to the Azure Service Bus following the guide in this article: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ .
Thanks,
Lydia Zhang
