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saunders's avatar
saunders
Icon for Helper II rankHelper II
10 years ago

Error when trying to add data sources in gateway admin site

Hi all, we have installed and configured the Enterprise Gateway on an internal host virtual machine.  Ports have been configured as per instructions.  However, when clicking "Add data sources" in the configurator we get the following error at https://app.powerbi.com/groups/me/gateways/1814:

 

The gateway is either offline or could not be reached.

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Activity ID:5342ad61-772a-4640-9e6b-d39c200e8ddc
Request ID:ff239c0d-44af-07c7-08f4-089556a15c37
Status code:400
Error Code:DM_GWPipeline_Client_GatewayUnreachable
Time:Mon Feb 08 2016 12:14:41 GMT+1100 (AUS Eastern Daylight Time)
Version:13.0.800.377
Troubleshoot connection problems
 
Any ideas?  
 
Thanks!
Ed

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    Hi Ed,

     

    I have a similair issue. Did you find an answer to your question?

     

    Thanks!

     

    Thomas

    • saunders's avatar
      saunders
      Icon for Helper II rankHelper II
      10 years ago

      Hi Thomas,

       

      Sorry for the long delay in replying.  I didn't get a notification that anyone had replied to this post so I thought it was dead.  In any case this issue was resolved once our tenant was migrated from Singapore to Australia.  The port configuration was okay and it just magically worked once our new tenant was spun up.  Perhaps something to do with network infrastructure.  Apologies, not much help I'm afraid.

       

      Ed