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lewand03's avatar
lewand03
Helper I
9 years ago
Solved

Error message when installing Gateway

Hi Power BI Gurus!   I am having trouble installing gateway. Following error message is appearing at the and ot the process:   System.ComponentModel.Win32Exception (0x80004005): The system cannot...
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v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi lewand03,

 

1. Which kind of gateway did you want to install? On-premise data gateway or on-premise data gateway (personal mode)?

2. Was there any old version gateway installed before? If it is, please uninstall it completely.

3. Check if your environment had proxy. If it did, please follow this article.

4. Please share gateway log with us follow these two articles Troubleshooting Power BI Gateway - Personal and Troubleshooting the On-Premises Data Gateway.

 

Best Regards,
Qiuyun Yu

 

  • lewand03's avatar
    lewand03
    Helper I
    9 years ago

    Hi Qiuyun,

     

    Thank you for your reply. I am trying to install personal mode type of gateway.

    It was the first instalation. I was trying to do that couple of times (unistalling it completely), but with the same error every time.

    We have proxy, and I way trying to follow instruction from the article you indicated, but without success as well.

     

    I am not an Admin on my computer, so myabe I'll try to contact local IT and install it once again with them...

     

    Thanks anyway, and I'll update you if local IT was able to help.

     

    Regards,

    dariusz

     

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      9 years ago

      Hi lewand03,

       

      After you follow the article in my previous post to configure proxy settings for the on-premises data gateway (personal mode), you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator.

       

      Besides contact your IT for help, you can launch Personal Gateway configurator. At the summary page, there is an "Export Logs" link. Click it and send us the zip file.

       

      Best Regards,
      Qiuyun Yu

      • lewand03's avatar
        lewand03
        Helper I
        9 years ago

        Hi Qiuyun Yu,

         

        This is what I can see:

        Error message:

        Failed to update gateway details. Please try again.
        This request operation sent to net.pipe://localhost/powerbi/personalgatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00).  The time allotted to this operation may have been a portion of a longer timeout.  This may be because the service is still processing the operation or because the service was unable to send a reply message.  Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

        Server stack trace:
           at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
           at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
           at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
           at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

        Exception rethrown at [0]:
           at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
           at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
           at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)
           at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)

         

        I do not see any option for exporting log...

         

        Regards,

        Dariusz

  • lewand03's avatar
    lewand03
    Helper I
    8 years ago

    Hi Qiuyun Yu,

     

    I was analysing the issue further with my local IT, and finally we ended up with conclusion that it is issue with proxy.

    All is fixed and working now,

     

    Thanks,

    D.